Why is buying from a Redex dealer so important to you?

Redex was formed by a few pioneering RV dealers that had a vision in which a nationwide network of dealers could provide better service and better prices to its customers.

How does being a Redex dealer allow us to provide these benefits to you?

First, Redex is a buying group, which allows us to go to our vendors and negotiate better buys as a group, then we would be able to individually. These cost savings are then passed on to you, the consumer, through lower prices.

Second, as a Redex dealer, we have an agreement with fellow Redex dealers to provide service to each others customers as if they were our own. So as a customer, if you’re on the road and in need of service, contacting the nearest Redex dealer is like having a friend on the road!!

Lower prices and better service certainly = increased value to you…our customer.

And finally, what about reputation?

Being selcted as a Redex dealer is an honor that belongs to only the best dealerships across the country and provides you the assurance that you have selected a dealership that will treat you right!!

Welcome to Wilkins RV and the family of Redex dealers!!

Receive priority service from REDEX dealerships as you travel across America! REDEX dealerships have service departments that stand out from the rest.

When our customers travel, they will take our dealership with them. With the PRIORITY SERVICE CARD, they will be given priority service at 100 REDEX dealerships in 36 states.

HOW DO YOU USE THE
REDEX PRIORITY SERVICE PROGRAM?

As a transient customer on the road your REDEX network is here to make sure any service issue that will impede the functionality of you using your RV will be given the highest priority at all REDEX member dealerships.

To use this valuable network of dealerships, please follow these simple rules and instructions.

1. Does the problem impede the functionality of you RV? If the answer is yes, call your home REDEX dealership and explain the service needed.
2. Your home REDEX dealer will then help you decide the priority.
3. You will then be guided as to what to do next, whether or not you should wait for repair upon returning home, or have repaired ASAP.
4. If immediate repair is needed you will be contacted with the nearest REDEX dealer for their assistance, and make arrangements to get you into their service department.
5. If you are not able to contact your home dealer, go to redexrv.com and locate the nearest REDEX dealer. At that point please follow these steps.
6. Place your call to the closest REDEX dealership and identify yourself as a transient REDEX customer in need of priority service.
7. Give them your name and the name of your home REDEX dealership. 
8. They will communicate with you on the issue and timing needed to take care of your issue.  All repairs are subject to parts availability.
9. The REDEX dealership will assist you in making any overnight accommodations if needed.

CODE OF ETHICS

As a member of REDEX (Recreational Dealers Exchange Company), this dealership
subscribes to the following principles and standards. Implicit in this code is the requirement that members comply fully with all federal, state and local laws governing their business.

WE PLEDGE TO:

• Operate our business in accord with the highest standards of ethical conduct.

• Treat each customer in a fair, open, and honest manner, and fully comply with all laws that prohibit discrimination.

• Meet the recreation needs of our customers in a knowledgeable and professional manner.

• Represent our products clearly and factually, standing fully behind our warranties, direct and implied, and in all other ways justifying the customer’s respect and confidence.

• Advertise our products in a positive, factual, and informative manner.

• Detail charges to assist our customers in understanding repair work and provide written estimates of any service work to be performed, upon request, or as required by law.

• Resolve customer concerns promptly and courteously.

• Put our promises in writing and stand behind them.