Customer Testimonials Wilkins RV in Bath New York

We received our check for the Georgie Boy Motorhome today and were quite surprised that it sold so quickly. I have to say, however, that we were both saddened because the check brings to close some pretty good memories.

We have to say that the consignment service Wilkins provides to individuals is most appreciated and that your years of service to the camping community have allowed you to establish a far reaching customer base that benefits the seller, the buyer, and of course, Wilkins.

Thanks again.

Bob and Judy Llewellyn

Bob from PA

Thank you Wilkins RV people for your help with the purchase of our MPG - Ronda immediately responded to our initial email asking about Rpod campers and told us about MPG, without her we probably wouldn't know about Hartland - Joe was very pleasant, informative and helpful when we visited, he had the answers, was easy to talk to and straight forward with business - Mark was most efficient with the documents, he informed us of other services and never pushed when we declined - Steve was friendly, skilled and eager to discuss technical issues that are important to us - Rick got us through parts quickly and showed us some good solutions to venting modifications

All of you were professional, pleasant and very helpful - We had a first rate RV purchasing experience - Many Thanks

HERB & JULLEE

Herb from NY

November 8, 2010

We want to thank you for making our recent purchase a pleasant experience. From the time we first met your sales staff at the RV show in Hershey, PA to the moment we left your facility with our fifth wheel trailer, we felt that you cared about your customers.

Mike Yanni was very helpful form the initial contact in Hershey where he answered our questions –or looked for answers. He kept us informed of the process to delivery.

Visiting your facility in Bath we were very pleased with the competent staff and their helpful attitudes.

We look forward to enjoying our RV and feel confident that if we have questions we can get answers from your staff.

Sincerely,
David & Ann

Dear Wilkins Staff,

Thank you to all of you at Wilkins RV. Leo and I were first time RV shoppers and we were met with the best “customer service” we have ever experienced. From our first visit to our pick up were treated with the utmost professionalism. Gary our salesperson was excellent! He answered all of your questions and was very patient with us. Bryan Wise was the financial professional that answered all of our questions and assisted in every way possible. Out “tour guide to our new camper” gave us the “scoop” with a great deal of knowledge. Mike Riley was a huge help. He even stopped by our home to assist us one final time.

Mr. Wilkins you have a staff that exemplifies “customer service” to the best possible degree. We will recommend you and your staff to everyone we can. Thank you all for a wonderful experience from the beginning to the end! It was wonderful!

Our sincere apologies to Mike Stebbins for our dog being less than pleasant with him, he was very gracious. Please extend our apology.

Again, thank you one and all- we are looking forward to many days of great enjoyment with our new hobby.
Susan and Leo

To The President of Wilkins RV,

We picked up our “used” travel trailer this past weekend and got the “Royal” treatment as if we had purchased a “new” trailer. The technician, Larry did a thorough walk thru of the unit with us. We learned a lot of things we did not know. When we found out we had a nail in our truck tire, it was repaired for us with no questions asked.

The gift certificate was another surprise. Thanks again for that!

Our salesman “Rick Mess” was the best! He even went to the trouble of picking up John’s hat left in a local restaurant.

All the personnel we met with were very professional.

Thanks again and next time we’re shopping for another trailer we’ll be back.
John and Carole

Words cannot express how pleased we were with the overall politeness, integrity and outright professionalism of everyone at Wilkins RV.

We are proud to say that we purchased our very 1st Travel Trailer from them this year at the RV show in Hershey Park. Upon entering their section, we were once again greeted by Ronda Sick (we had met her last year). Ronda had listened to what we were looking for and hit the nail on the head! She immediately took us to look at the North Country 31RETS and that was it, we were done! Nothing else compared to it.

Our respect for Ronda and everyone on the Wilkins team came from the fact that they let the product speak for its self. Every time we came back to look at the travel trailer again, someone would see us, and either answer whatever questions we may have had or they would go and get Ronda (knowing she was already working with us).

Where we had other vendors stating to us “come on lets do this” or “you know you want this, lets sign ~ lets sign now.” Wilkins RV was able to stand tall in that there was never any undo pressure from them to “make the sale.” They allowed us to take our time, absorb it all in. No one pushed us into doing something we may or may not have been ready for. This not only earned them our respect, but got them our business as well.

That is why we have, and will continue to recommend anyone we know looking for a camper to our friends at Wilkins RV.

Sincerely,
The Larson's

Just a brief note to show our appreciation on how we have been treated by your service department. Vicky Wilson has been very accommodating, always being courteous and patient with our service needs. Also, we have grown to trust Larry Clark and the other service technicians that have serviced our RV. Please take a moment to personally thank Vicky and Larry and let them know that your customers really do appreciate the way they perform their jobs and the professional way they deal with people.

Sincerely,
ED & MARY

My name is John Waselus. I just wanted to share something with you. I purchased a new Summerland Travel Trailer last September from your dealership. I wanted to commend the staff there for providing me with exceptional customer service in my several interactions. In particular, I am very impressed with Ronda Sick from the internet sales department. She has repeatedly gone above and beyond in the customer service that she provides and follows up on every concern that I have had. She is truly an asset to your business. Because of her as well as the other staff I have dealt with, you have gained a customer for life and I have spread the word about the service provided by Wilkins RV. I wanted to thank you and I hope you can again extend my thanks to Ronda. Have a great summer.
JOHN

We are very pleased with your fine service at the Bath location. Each person we came in contact with was friendly and helpful, even those who had no dealings with us. James Townley was especially helpful as we checked out your inventory and made a purchase. He could not have done more for us. Brian Wise took us through the financing process easily and painlessly. Mike, who did the demo on our purchase was very knowledgeable and friendly too. You are well represented by the fine staff you have. We came quite a distance to deal with you and we will gladly recommend your business to others.We will also tell them how clean and pleasant your building is.
WILLIAM

We were thrilled with the service and your staff at Wilkins. Rick Mess made the whole experience very EASY and even fun!!!. He is such a warm and friendly person you just have to instantly trust him. I usually "dread" having to negotiate deals that involve a "trade in" but Wilkins seemed very fair and honest when negotiating with us. The staff that cleaned the trailer did an incredible job as did the person that showed us how everything works. I have been recommending you to our "camping friends "and will continue to do so in the future. Everyone made us feel so comfortable, even to the point of inviting our dog inside to play!!Pugsy had as much fun as we did exploring all of the campers!! Thanks again for the outstanding service!! The Odien Gang and Pugsy Porkchop
KAREN

We would like to thank you for giving us Rick to work with. He was a great sales person and treated us with the upmost respect. We enjoyed our time looking at campers and he gave us the personal time we needed to discuss what we wanted. I can honestly say that we have never been treated better. He made it fun and we never felt any pressure. We commend him on his help and will recommend both Wilkins and Rick to our friends.

Regardless of whether or not we are approved, we are very happy with the service and the friendliness we were shown.

KRIS & RACHEL

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