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Wilkins RV Mission, Vision, Value

mission

MISSION

We are a family-owned, multiple generations RV dealership, providing superior products and full support services in Upstate New York and beyond, valued for our lifelong customer relationships.


VISION

Providing lifelong ENJOYMENT, FUN and great MEMORIES through travel adventures and lifestyle experiences!


VALUES

TRUST 
Key Result: We are known for our ongoing relationships based on high personal and professional integrity with our stakeholder groups (customers, employees, owners, communities, and others)
Key Actions:

  1. We are TRUSTWORTHY, keep PROMISES, & hold both ourselves & each other to high standards of ACCOUNTABILITY
  2. We are HONEST, TRUTHFUL in our interactions with all our stakeholder groups
  3. We seek to do what’s in the BEST INTERESTS of our stakeholder groups, including ourselves
  4. We will strive every day to fulfill our mission of providing customers with exceptional experiences.
trust

EXCELLENCE 
Key Result: We consistently achieve or exceed the expectations of our stakeholder groups by delivering superior performance
Key Actions:

    1. We consistently strive to be EXCEPTIONAL on a daily basis
    2. We demonstrate INITIATIVE, ACCOUNTABILITY, and CONTINUOUS IMPROVEMENT
    3. We consistently use PROVEN KNOWLEDGE, SOUND PRACTICES, and are INNOVATIVE
excellence

FINANCIAL SUSTAINABILITY 
Key Result: We provide both Success and Satisfaction for our stakeholder groups in ways that assure our business stability and growth
Key Actions:

    1. We are consistently RESOURCEFUL in ways that contribute to our performance and strength
    2. We continually provide EFFECTIVE solutions and practices in ways that benefit all of stakeholder groups
    3. We anticipate and quickly RESPOND to market conditions, changes, and situations in a timely manner
financial sustainability

MUTUAL RESPECT 
Key Result: We provide strong, demonstrated commitment which provides meaningful benefits to our stakeholder groups
Key Actions:

    1. We treat others in respectful, COOPERATIVE ways which contribute to both POSITIVE and PRODUCTIVE RELATIONSHIPS and ENVIRONMENT
    2. We are OPEN-MINDED, KIND, and FAIR with all of our stakeholder groups, including each other
    3. We demonstrate genuine, meaningful APPRECIATION and RECOGNITION to others for their demonstrated all-win teamwork attitudes, efforts, and contributions
mutual respect
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